Product Manager Mobile App — Toronto, Canada

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SUMMARY First Global Data (“TSX: FGD-V” or “First Global”) is an international payments company whose services are designed primarily for the unbanked markets. Our two lines of businesses are Mobile Payments and Cross Border Payments. First Global is revolutionizing the payments space with our Mobile App PayQwik™. First Global is actively looking for a highly driven and passionate Product Manager for our Mobile App PayQwik™. The PayQwik™ mobile app is used by customers every day most recently deployed in India, with phased rollout planned around the world. We are a fast-moving team that is passionate about positively transforming the payments space for our consumers. This position offers an opportunity to work directly on a dynamic mobile platform. An ideal candidate has experience defining, developing and delivering products with a deeply driven passion for solving customer problems. This role will focus on the management of financial features in the app. This includes the ability to deliver on new features enabled by PayQwik™ recent partnerships with global processors and strategic partners. FGD believes that the best way to measure our success is through our offering to the customer. To make this happen, Product Managers on our team are the drivers for product strategy; they pay attention to every minor detail that impacts our consumers (why is the splash screen around for 0.25 seconds longer than necessary). They are the catalysts of all that we stand for, which is to build trust and to deliver the best experience for our users. So if you are a highly driven innovative individual with passion, skills, and ability to deliver under tight timeframes, you are the right fit for our team. The Key areas of responsibility will be the North America, China, Ethiopia, Germany and Qatar along with other markets to meet the KPI’s and Corporate Revenue Targets.   DUTIES & RESPONSIBILITIES:
  • You will have end-to-end product ownership of multiple parts of the PayQwik™ App, (C2C, C2B, B2C & B2B) responsible for setting the strategy, researching and deeply understanding customer needs, defining and prioritizing your roadmap, and delivering the product to market.
  • You will own business outcomes and be responsible for meeting corporate targets and KPI’s by improving the product experiences.
  • You will partner with the business analyst(s) to collect data and analyze results to identify and act on opportunities to optimize the PayQwik™ app.
  • You will be a critical thought leader and execution partner in shaping the overall product strategy and roadmap of the app.
  • Understanding and analyzing user needs
  • Maintaining a deep understanding of the competitive landscape and trends
  • Defining features through detailed specifications, user stories and wireframes
  • Maintaining timelines and keeping all stakeholders updated
  • Defining success metrics and analyzing product performance
  • Take end-to-end ownership of the product line, identify market requirements, define the product vision, create preliminary design concepts and drive the implementation of the overall product roadmap.
  • Improve Customer perception and product-wise market share, good understanding of technical and market feasibility of the product.
  • Product vision, business understanding, and customer passion that inspires all levels of the organization
  • Creating and managing global product roadmaps, balancing prioritization and constraints while ensuring excellent execution of the product lifecycle process from concept to post-launch
  • Collaborating across all functions, from Developers, Marketing, Operations, Business Helping your teams move forward swiftly and effectively by removing roadblocks and through rigor, speed and transparency in decision-making
  • Identifying and evaluating new opportunities based on customer research, industry trends and best practices, competitive understanding/analysis, and corporate strategy
  • Skill and passion for continually assessing customer needs through a wide variety of methodologies including interpreting UX usability research, written feedback from consumers (e.g. app store reviews), and synthesizing customer service feedback
  • Ability to identify opportunities in the organization around you (process, people, etc.) and drive change to improve.
  • Other
  • Passionate about building world class products on the web / mobile
  • Work experience in the internet / e-commerce industry is preferred
  • A healthy appetite to continually learn, grow, and challenge yourself and your colleagues
  • Recent college graduate with 1-3 years of work experience
  • Deep passion for building mobile products
  • Strong knowledge of UX process and development processes.
  • Uncanny product sense on how to marry technology and design to solve user needs in a practical manner
  • Excellent problem solving and analytical skills combined with a strong business and technical acumen
  • Bias for action and can break down complex problems into steps that help drive product development
  • Good oral and written communication skills
  PREFERRED BACKGROUND : Internet product company, mobile product company If the above describes yourself and you are up for the challenge, please forward your resume and cover letter directly to the Human Resources Department at with the subject line as Product Manager. We thank all applicants for applying for this position, unfortunately only those selected for an interview will be contacted.

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